Return Policy

We value our customers and want you to shop with confidence knowing we are there to help.

Change of mind – Before it is dispatched

You can cancel or modify your entire order any time before it is dispatched for delivery. To cancel, please contact us directly on (03) 835 20580 or email us at with your order number.

Returning non-perishable goods – After receiving delivery

Received a product but don’t want it anymore? Not a problem. Simply return, in original condition, the product to our shop within 2 days of receiving it to get a full refund on the non-perishable items. This can be returned to us in person at our Cairnlea shop: Shop 2a/100 Furlong Rd, Cairnlea VIC 3023

Returning perishable goods – fresh, refrigerated or frozen

Certain goods need to keep in special conditions to ensure the quality is not compromised. This mainly covers fresh goods such as bakery made, refrigerated products, or any products required to be frozen. For food safety reasons we don’t accept the return of perishable goods.

Contact Us

We request that you have your order number handy when you contact us. This helps us to work efficiently and give you the best customer experience. You can contact us through the following channels:

Telephone: +61 (03) 835 20580


Visit our Shop: Shop 2a/100 Furlong Rd, Cairnlea VIC 3023